Telephone / Fax / Email.
If you telephone, fax or email us, we will try and get back to you the same day. Depending on when you contact us during the day and whether the Directors are in or out or at meetings with other clients, we may not get back to you until the next day;

  Mail.
We try to respond to all client letters within a few days, but you will appreciate that if the content of your letter requires some detailed technical assessment, we may take a little longer;

  Popping into our office.
You are welcome to try this but it really is best to phone first because the Directors are often out visiting other clients;

  Urgent Matters.
If you think there is something urgent that you need to discuss with us, please telephone and if the Director you usually deal with is not available, please ask for another. We do try to "turn somersaults" for clients when they have a problem that needs to be dealt with quickly but you will appreciate that we cannot always clear our desks with half an hour's notice to deal with your needs - if we can, we will;

  Problems.
Needless to say, we try and avoid these but they do crop up from time to time. Please telephone in the first instance and talk to a Director. If we have made a mistake, we will do our best to put it right at no cost to you. We have never had any really big, expensive mistakes but just in case this happens, we carry Professional Indemnity insurance as required by our Institute;